Frequently Asked Questions
Answers to common questions regarding Cash on Delivery, Stripe payment security, and our 48-hour freshness guarantee.
Payment & Cash on Delivery (COD)
How does Cash on Delivery (COD) work on Motsio?
Cash on Delivery allows you to order groceries online without entering card numbers beforehand. When our delivery courier arrives at your address with the insulated grocery box, you can inspect your items and pay the driver in cash or with a card via their mobile terminal.
Is Stripe card payment supported on Motsio?
Yes. Our site architecture is fully built and compliant for Stripe payment gateway processing (PCI-DSS Level 1 compliant with 256-bit encryption), supporting Visa, MasterCard, American Express, and Discover.
Are there extra fees for Cash on Delivery?
No! Cash on Delivery is offered with $0 additional processing fees across our standard service delivery zones.
Cold-Chain Delivery & Packaging
How do you keep meats, milk, and eggs cold during shipment?
All perishable groceries are packed inside custom thermal insulated carton liners accompanied by food-grade frozen gel refrigerant packs. This packaging maintains temperatures at or below 40°F for up to 60 hours in transit.
What are your delivery fees and free shipping minimums?
Standard cold-chain shipping is FREE on all orders of $49.00 or more! For orders under $49.00, standard insulated delivery is a flat rate of $5.99. Express priority next-day delivery is available for $9.99.
Where does Motsio ship from?
All orders are prepared and dispatched from our central cold fulfillment facility located at 441 CARBON ST., IRWIN, PA - 15642, USA.
Freshness Guarantee & Returns
What is the Motsio 48-Hour Freshness Guarantee?
If any produce, dairy, bakery, or meat item arrives damaged, bruised, or thawed, simply notify us within 48 hours of delivery. We will issue an immediate refund or send a free replacement. You never need to ship spoiled food back.
How do I cancel or modify an order?
Because orders are packed quickly to preserve farm freshness, please call our hotline at (646) 987-6543 within 1 hour of placing your order. Once an order enters cold-pack assembly, it cannot be canceled.
Still have questions?
Our support center in Irwin, PA is available 7 days a week.