Privacy Policy

1. Information We Collect

In operating our USA grocery delivery service, we collect necessary personal details provided by you:

• Customer Contact Details: Name, delivery street address, city, state, postal code, email address, and contact phone number.
• Order Records: Items purchased, quantities, timestamps, delivery notes, and transaction totals.
• Technical Data: Browser type, IP address, and cookie identifiers used strictly for cart persistence.

2. How We Use Your Information

We use your information exclusively to:

• Prepare, pack, and deliver cold-chain groceries to your doorstep from our Irwin, PA center.
• Send order confirmation summaries and courier delivery notifications.
• Provide live phone and email support through our hotline: (646) 987-6543.
• Prevent fraud and ensure compliance with US commercial standards.

3. Payment Security & Stripe Processing

When card payments are utilized via Stripe, all sensitive cardholder data is securely transmitted directly to Stripe's encrypted infrastructure using TLS 1.3 encryption. Motsio does not store full 16-digit card numbers or CVC security codes. For Cash on Delivery orders, no financial account details are required online.

4. California Consumer Privacy Act (CCPA / CPRA) Disclosures

Under the California Consumer Privacy Act, California consumers possess specific rights:

• Right to Know: You may request information regarding the categories and specific pieces of personal information collected.
• Right to Deletion: You may request the deletion of your personal data, subject to legal accounting requirements.
• Right to Non-Discrimination: We will never discriminate against you for exercising your privacy rights.
• Do Not Sell My Info: We do not sell consumer personal information.

To exercise your CCPA rights, email us at support@motsio.in with the subject line "CCPA Consumer Request".

5. Data Retention & Security

We implement administrative, technical, and physical safeguards to maintain the integrity of customer records and order histories.

6. Privacy Officer Contact

If you have any questions about this Privacy Policy, please contact: